Our Mission


To create equitable and non-discriminatory market conditions for consumers by building economic partnership through proactive actions.


Our Vision


Our vision is for a society of empowered, knowledgeable, vigilant, and discerning consumers with access to safe and sustainable goods and services and a community of just and socially responsible merchants/businesses.


Our Values


Efficiency    Identifying the best possible manner in which to investigate consumer complaints in a timely manner


Customer Service    Recognizing that consumers are our stakeholder and we are more than capable of providing individualized attention and care to them


Innovation    Determining new areas of research in order to provide accurate and relevant information to consumers


Integrity    Conducting ourselves in an honest, fair and respectful manner